Last updated: July 30, 2026

   Thank you for shopping with HiddenLoop.

   Because all of our products are made to order, we do not accept returns or exchanges for items ordered in the wrong size, color, or because you changed your mind.

   Please review the size guide carefully before placing your order.

• Damaged, Defective, or Incorrect Items

  If you receive a damaged, defective, or incorrect item, please contact us within 14 days of receiving your order.  Include:

• Your order number.
• A description of the issue.
• Clear photos showing the problem.

  If your claim is approved, we will arrange a replacement or issue a refund at no additional cost.

• Lost Packages

  If your package is confirmed as lost during transit, please contact us. We will work with our fulfillment partner and the shipping carrier to investigate the issue and provide an appropriate solution.

• Exchanges

  We do not offer exchanges. If you ordered the wrong size or color, you will need to place a new order.

• Order Cancellations

  Orders begin production shortly after they are placed. Because of this, orders cannot be changed or canceled once production has started.

  If you need to request a cancellation, please contact us as soon as possible after placing your order. If production has not yet started, we will do our best to help.

• Refunds

  Refunds are issued only for approved claims, including:

• Damaged products.
• Defective products.
• Incorrect items received.
• Orders confirmed as lost during shipping when applicable.

  Approved refunds will be returned to your original payment method.